MIM Software - Support

MIM Software Inc. is committed to customer service.

For assistance with MIM software, call 866-421-2536 Monday through Friday from 8 AM to 6 PM EST to speak to a Clinical Support Engineer (CSE). Outside of business hours, at the prompt please enter your phone number and it will be automatically forwarded via text to our CSEs.

You can also contact support@mimsoftware.com for support via email.

During your support call, your CSE may request to view your computer screen remotely via GoToMeeting.* The CSE will give you a meeting ID to enter into the box below.

*All information transmitted during a remote screen sharing session is fully encrypted. It is MIM Software's policy to not capture or retain any data that is transmitted over this transient session. In addition, MIM Software will not initiate or conduct screen sharing in an environment subject to unauthorized or public viewing.

MIM Safety Recall Notification - SUV Statistics Calculation

MIMvista Corp. has issued this safety recall notification for MIM versions 4.0.2 through 4.1.2. An error has been discovered in the way SUV and contour statistics are measured and reported under some specific circumstances. Users of these versions should immediately contact MIMvista Support at 866-421-2536 or visit http://www.mimvista.com/recall/ to obtain instructions to work around this error.

Please note: on July 23, 2010, MIMvista Corp. changed our legal name to MIM Software Inc. In order to retain continuity with this recall notice, the name and web addresses will remain under the name MIMvista.